Understanding NDIS Quality and Safeguards

At No Assumption Support Service, we don’t assume, we listen. We adhere to the NDIS Quality and Safeguards Commission standards to ensure that every participant receives safe, respectful, and high-quality support that protects their rights and dignity.

Your rights, our commitment

Knowing about the NDIS Quality and Safeguards Commission helps participants and families feel safe and supported. It reassures them that their rights matter, their concerns will be taken seriously, and the support they receive meets high standards of care and accountability.

What is the NDIS Quality and Safeguards Commission?
The NDIS Quality and Safeguards Commission is an independent body that works to improve the quality and safety of NDIS services. They set standards, handle complaints, and regulate NDIS providers to ensure participants receive high-quality support.

How does No Assumption Support Service meet these standards?
We consistently review our practices against the NDIS Practice Standards. This includes thorough staff training, robust incident management, transparent complaint resolution, and continuous improvement processes to deliver exceptional care.

What are my rights as an NDIS participant?
As an NDIS participant, you have the right to safe and quality services, to be treated with dignity and respect, to have your privacy protected, and to make choices about your support. We are here to uphold these rights.

How can I provide feedback or raise a concern?

We encourage all participants to provide feedback or raise any concerns at any time. You can speak directly with your direct support worker, or your support coordinator or contact us by phone on 0468 880 557 or via email at welisten@noassumption.com.au

What if I am unhappy with a service?
If you are unhappy with any aspect of your service, please contact us immediately. We will listen to your concerns and work with you to find a resolution. You also have the right to contact the NDIS Quality and Safeguards Commission directly.

How does the Commission protect me?
The Commission protects NDIS participants by setting clear rules for providers, investigating complaints, taking action against providers who fail to meet standards, and providing information and education about rights and responsibilities.

Can I choose my support workers?
Yes, participant choice and control are central to the NDIS. We work with you to match support workers who best fit your needs and preferences, ensuring you feel comfortable and respected.

Where can I find more information about my rights?
You can find more information about your rights as an NDIS participant on the NDIS Quality and Safeguards Commission website, or by visiting our NDIS Resources page for helpful links and documents.

Confident in your care

We want visitors to feel confident, informed, and comfortable reaching out to us. Participants should know they can ask questions, share feedback, and raise any concerns, knowing they will be listened to and supported.